
FAQ
Returns
At House of DeLeon, we strive to ensure you are completely satisfied with your purchase. If you wish to return an item, please note the following:
-
Returns Within 3 Business Days: You may return items within 3 business days of arrival for a full refund or exchange, provided the item is in its original condition and packaging. *Please note that shipping costs for returns will be the responsibility of the customer.
-
Returns After 3 Business Days: If more than 3 business days have passed since your item arrived, we offer returns for store credit only. The item must still be in its original condition and packaging to qualify. *Please note that shipping costs for returns will be the responsibility of the customer.
-
Commissioned Returns Within 3 Business Days: You may return items within 5 business days of arrival for a partial refund, provided the item is in its original condition and packaging. *Please note that shipping costs for returns will be the responsibility of the customer.
-
Commissioned Returns After 3 Business Days: Non-Refundable / Unable to return.
We recommend using a trackable shipping service to ensure your return reaches us safely. If you have any questions about our return policy or need assistance, please don’t hesitate to contact our customer care team.
Delivery
Our delivery policy includes flat rate pricing for both Domestic and International standard shipping as well as express shipping options. We strive to offer our customers transparent and affordable shipping rates to ensure a seamless shopping experience.
For Domestic orders, a flat rate fee will be applied for standard shipping, with an option to upgrade to express shipping for faster delivery. Similarly, International orders will also have a flat rate price for standard shipping, and customers can select express shipping for expedited delivery to their desired destination.
At our company, we are committed to providing reliable and efficient shipping services to ensure that your orders reach you in a timely manner, no matter where you are located.