At House of DeLeon, we strive to ensure you are completely satisfied with your purchase. If you wish to return or exchange an item, please review the following policy.

 

 

Returns Within 3 Business Days

You may return eligible items within 3 business days of delivery for a full refund, provided the item is unused and in its original condition and packaging.

• Return shipping costs are the responsibility of the customer.

• Once the returned item has been received and inspected, any eligible refund will be processed.

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Returns After 3 Business Days

If more than 3 business days have passed since delivery, eligible items may be returned for store credit only.

Store credit returns must be initiated within 7 days of delivery. After 7 days from delivery, items are no longer eligible for return.

To qualify, the item must be unused and in its original condition and packaging.

• Return shipping costs are the responsibility of the customer.

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Exchanges Within 3 Business Days

You may exchange eligible items within 3 business days of delivery, provided the item is unused and in its original condition and packaging.

• Return shipping costs are the responsibility of the customer.

• Once the returned item has been received and inspected, the replacement item will be shipped.

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Commissioned Orders

Commissioned orders are custom-made specifically for you and are subject to the following cancellation policy:

• Cancellation within 48 hours of purchase: Receive a 75% refund of the total order value.

• Cancellation after 48 hours of purchase but before shipment: Receive a 50% refund of the total order value.

• After shipment or delivery: Commissioned orders are non-refundable and cannot be returned.

A 25% deposit is required for all commissioned orders and is non-refundable.

By placing a commissioned order, you acknowledge and agree to these terms.

 

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Commissioned Returns After Delivery

Commissioned orders are custom-made and cannot be returned or exchanged after delivery.

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Additional Information

We recommend using a trackable shipping service to ensure your return reaches us safely.

If you have any questions regarding returns, exchanges, or commissioned orders, please contact our customer care team.

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Final Sale Items

• All FINAL SALE items are final sale and are not eligible for return, refund, store credit, or exchange.

• Gift cards are final sale and are not eligible for return, refund, store credit, or exchange.