​​Order Changes / Cancelations

Once you place an order on our website we cannot make any changes and/or additions to the products you have purchased or the shipping service you selected. Orders typically cannot be canceled once placed on the website, however in the event we are able to cancel your order, there is a 5% / $4.99 minimum handling fee applied to the refund.

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Shipping & Deliveries

Transit Days - Our shipping services give a suggestion on the transit days from when we hand the package over to the carrier until delivery to the customer. These times are not guaranteed and we cannot be held responsible should your delivery take longer than the quoted days. US Territories will take longer than the days suggested. Transit days may not include weekends or public holidays.

Returned & Refused Deliveries - In the event your delivery is refused or returned, due to any reason including incomplete address, moved away, or unknown address, your order will be processed as an unauthorized return should we receive it back. Any return shipping charges (typically larger orders sent by FedEx) will be deducted from the refund. Most International orders are not returned, but held in Country and then destroyed after a period of non-collection.

Address verification/Handling fee: In the event your address cannot be verified against the USPS database and/or google maps, we will pick and pack your order but not ship it until we get verification the address is correct. We will contact you up to 3 times to attempt to verify the address, if we do not hear back from you, the order will be held in our warehouse waiting for you to contact us. After 30 days the order will be returned into stock and refunded, less a 10% / $4.99 minimum handling fee

International Duties & Taxes - You are responsible for all and any taxes or duties due on the order shipment to your country. We declare the value of the order on all customs documents. You should check the rules and regulations on the relevant government websites before placing an order.​​​​​​

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Returns

• We accept returns for up to 3 days after delivery/collection, however we:

• Original Deposit will be Non-Refundable​ for commissioned orders

• Don't refund the original shipping costs

• Don't provide return labels

• Don't offer returns on Wholesale cases, special orders or clearance/on-sale items

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Order Errors

US Customers - In the event something is wrong with your order, please contact us so we can investigate and arrange a replacement, refund and/or return.

All errors must be reported within 24 hours of confirmed delivery. 

International Customers - In the event something is wrong with your order, please contact us so we can investigate. Unfortunately, we do not provide replacements or send missing items at this time, in these circumstances we would refund.

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CHOKING HAZARD

Our packs contain small packs and are not suitable for children under 3 years old. You agree to provide adult supervision to anyone

under 13 using our products.

 

You confirm you are at least 18 years of age and understand these terms.